Refund/Cancellation Policy

DELIVERY REFUNDS

We do try our best to make all deliveries on the day you request and in the best quality possible. However, very occasionally events outside of our control occur and deliveries are delayed or the quality is compromised. In case of such issues we would be more than happy to give you a refund provided you notify us through our customer care number or email about the problem within 5 hours of delivery.

If we have attempted a delivery and there was no-one available to sign for the order and no delivery instructions were issued, we would make arrangements for the delivery to be made the following working day, but no refund can be offered.

If you have opted for a midnight delivery service and the delivery has not been attempted by then, we will refund the premium you have paid.

Once approved the refund amount will be transferred to your payment channel in 5-7 working days.

CANCELLATION

Your order can be cancelled as long as you give us sufficient notice of at least 4 hours prior to the delivery time. A full refund will be given to you in such cases.

Although for cakes of more than 1kg only 30% of the total amount will be refunded in case of cancellation.

Please call our customer service on (080) 3951 3573 or email us at support@cakezone.com if you wish to cancel or return your order.

Convenience

We deliver from Early Morning 7AM to Midnight to your doorstep. Order before 10:30pm for Same Day Delivery.

Customer Service

We value your experience, so we are at your service whenever you need.

Best Quality

Make your special occasion more beautiful by ordering freshly baked cakes and premium gifts from CakeZone.

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